Yang, Hui, ed Qiu, Robin, ed2023-12-122023-12-122019https://link.springer.com/978-3-030-04726-9https://libebook.kku.ac.th/handle/123456789/287This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services.Advances in service science : proceedings of the 2018 INFORMS International Conference on Service Science