Mario A. PfannstielChristoph Rasche2023-12-122023-12-122019https://link.springer.com/978-3-030-00749-2https://libebook.kku.ac.th/handle/123456789/265Examines the nature of service design and service thinking in healthcare and hospital management Highlights healthcare services that are desirable for customers, and effective for healthcare providers Discusses service-oriented innovations, strategic shifts and policymaking in the healthcare and hospital sectorService design and service thinking in healthcare and hospital management : theory, concepts, practice